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PHONETIC SPELLING ALPHABET HOW TO
PHONETIC SPELLING ALPHABET PLUS

To record customer information – The phonetic alphabet can help you to spell difficult names and get email addresses and postcodes right, making it easier to clarify information with customers during phone calls.

In fact, here are three contact centre scenarios for when using the phonetic alphabet can prove itself to be very helpful. While some organizations may see the phonetic alphabet as being too formal a tool to coach advisors, there is no doubt that a tool designed to clarify communication can be beneficial. The phonetic alphabet is a great contact centre tool, as following the principle of checking information to make sure you get it right is a fundamental part of good customer service. When the Phonetic Alphabet Can Be Extremely Useful in the Contact Centre Instead, French contact centres often use names that are appropriate for their customer base.įor example, a French contact centre could use the following names as a phonetic alphabet when dealing with customers.Ĭreating a set of names like this can be a great alternative if you handle calls from international customers and where English is sometimes not best understood. In certain other countries, including France, however, there is no “standard” phonetic alphabet. Phonetic Alphabet, which is sometimes used in US contact centres. In the US, it is common to use names and cities to identify the letter at the start of the word, while the police use a different phonetic alphabet than the military, which is just as common.īelow is the New York Police Dept. While many English-speaking countries and other European countries use the NATO phonetic alphabet, many use different versions – with the US and France being notable exceptions.

But it can be even more beneficial in the contact centre environment.īefore we get into that, though, below is the phonetic alphabet, as first introduced by NATO in 1955. This can be very helpful in day-to-day life, as I’m sure we’ve all mistaken an “M” for an “N” or a “B” for a “P”. Less commonly known as the “military alphabet” or the “spelling alphabet”, the phonetic alphabet is often used to clear up any misunderstanding over the pronunciation of letters. When spoken out loud, each word represents the letter that it begins with. The phonetic alphabet is a list of 26 words, each beginning with a different letter of the alphabet.

PHONETIC SPELLING ALPHABET HOW TO

More from the spelling: and to foreigners.We introduce the phonetic alphabet before highlighting why contact centre advisors should use it and how to train them to do so. 'Tis, besides aĭifficulty continually increasing as the sound gradually varies more and

On to old age, without ever being able to acquire it. The old way is so great, that few attain it thousands and thousands writing New rules it would be good - the difficulty of learning to spell well in Spelling is only bad because contrary to the present bad rules: under the

Much as the imperfections of the alphabet will admit of the present bad Consonant combinations are used to represent such sounds as theĭownload an alphabet chart for Franklin's Phonetic Alphabet (Excel).Only one accented letter appears in the alphabet: ê, which.Double vowels represent long vowel sounds, e.g.The other letters all adhered to the principle of one symbolįranklin commissioned a type foundry to prepare a suitable type includingįor the 6 new letters, but soon lost interest in his alphabet. New letters for sounds which he thought lacked unambiguous orthographic

PHONETIC SPELLING ALPHABET PLUS

His new phonetic alphabet consisted all the lowercase letters of the LatinĪlphabet, minus c, j, q, w, x, and y, which he thought redundant, plus six The alphabet was published in 1779 inįranklin's Political, Miscellaneous, and Philosophical Pieces. While living in London in 1768 he wrote A Scheme for a new AlphabetĪnd a Reformed Mode of Spelling in which he proposed a fairly accurate Benjamin Franklin took great interest in the promotion of spelling reform.